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Bryan K. Williams

Keynote Speaker, Consultant, and Bestselling Author of Work Like You Own It, How to Serve a VIP, Lift Me Higher, and the Inspiration Collection.

Be a Mountain Climber: Tips to Overcome any Barrier.

This session will review the mindset and behaviors necessary to effectively address professional or personal barriers. Special emphasis will be on ten proven tips to take control of your efforts and transcend any obstacles in your path.


Learning Topics:
● Understand the power of repetition so that you can continue to deliver high performance in spite of stressful circumstances.
● Describe the mandatory ingredient necessary for building positive and supportive relationships.
● Learn the key to remain anchored despite life’s disruptions that will enable you to be there to support others in their times of need, while supporting yourself at the same time.
● Discuss the primary way to enhance your own value so you can continue to see what positive things you can bring to yourself, your work, and the lives of others.

Dr. Bryan K. Williams is a keynote speaker, consultant, and author, who is a noted authority on service excellence and leadership effectiveness. His passion is to serve others so they may better serve the world. Over the past several years, Bryan has provided training and consulting expertise to hundreds of organizations in over 20 industries ranging from Healthcare to Luxury Hotels. His work with clients has taken him throughout North America, South America, Europe, Asia, Africa, Australia, Mexico, and the Caribbean.

Bryan’s keynote speeches and seminars have helped organizations create a memorable service experience for their customers. He is a high-energy, dynamic speaker, who educates and inspires professionals to be consistently exceptional. Bryan is the founder of the BW Leadership Academy, the Strong Leader Institute, and the Manager Skills Workshop. He is also a bestselling author of six books, including Work Like You Own It, How to Serve a VIP, Lift Me Higher, and the Inspiration Collection.


Prior to this current venture, Bryan worked with the world-renowned Ritz-Carlton Hotel Company for over ten years. In his last role, he was the Global Corporate Director of Training & Organizational Effectiveness. Before his corporate assignment, he held over 17 roles with the Ritz-Carlton, beginning as a busboy at The Ritz-Carlton, St. Thomas.

Dr. Williams has earned degrees in Business Administration, Hotel/Restaurant Management, and Adult Education, including a Doctor of Management in Organizational Leadership.

Bryan was a member of the Board of Examiners for the Baldrige Performance Excellence Program. The Baldrige program administers the Malcolm Baldrige National Quality Award which is the highest recognition that a U.S. organization can achieve for performance excellence. It is awarded annually by the President of the United States to businesses from all sectors.


Bryan lives with his wife and two children in the Washington DC Metro Area.


Joann Sternke

2013 Baldrige Award Recipient with Pewaukee School District, 2019 Baldrige Foundation Harry S. Hertz Leadership Award Recipient with Studer Group, Current Interim Shorewood School District Superintendent

JoAnn is a true ambassador for the Malcolm Baldrige National Quality Program. She was the Superintendent of Schools in the Pewaukee School District, located near Milwaukee, Wisconsin from 2001 to 2017. JoAnn led the Pewaukee School District to receive the Malcolm Baldrige National Quality Award in 2013. Under her tenure, PSD achieved a 98% graduation rate, and the percentage of students attending a two- or four-year college increased from 68% in 2006-2007 to close to 93%.  But it gets many people can say they have worked for TWO Baldrige recipient organizations?  JoAnn then served as a Senior Leader and Coach at Studer Education, a division of Studer Group, a 2010 Baldrige award recipient. Here she helped organizations throughout the US "get better at getting better." Now JoAnn has formed Leader Excellence and is helping organizations utilize the Baldrige framework to reach new heights of excellence.

JoAnn knows the Baldrige framework inside and out. She has served on the Panel of Judges for both the Baldrige National Quality Program as well as the Wisconsin and Minnesota programs. She was honored to be the recipient of the 2019 Baldrige Foundation Harry S. Hertz Leadership Award.  A sought-after speaker, JoAnn is called on both nationally and internationally to speak about performance excellence. Additionally, she is a Master Examiner for the national program and loves to go on-site visits to both offer feedback and learn herself.

Dr. JoAnn Sternke's passion for education, visionary leadership, and commitment to excellence have made her a trailblazer in the field. Her transformative work in education administration, particularly during her tenure as superintendent of the Pewaukee School District, has set a benchmark for educational excellence. Her involvement with the Baldrige Performance Excellence Program has further solidified her legacy as a catalyst for organizational improvement. JoAnn Sternke's impact on education continues to resonate, inspiring educators and leaders to strive for excellence and make a positive difference in the lives of students.

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