Resilience, agility and innovation 

Excellence on Tap is the theme of the 2020 Baldrige Fall Conference. This popular live streamed conference features presentations from national and state Baldrige Award recipients sharing their proven performance management practices and real-world insights of resilience and agility in the face of COVID-19,  in addition to other powerful presenters from healthcare, service, education, government, manufacturing, and small business. Plus we plan to have a little fun as well. A full conference schedule will be released soon. 

All conference events are central time

On Wednesday, October 21, attendees can choose from a variety of pre-conference activities.  The options below are offered at an additional fee, and are not a pre-requisite for attending the conference.

Pre-Conference Workshops
Wednesday, October 21, 2020, 1 – 4:00  pm

Limited Seats Available | Reserve Early | Workshop Registration Fee: $195*

Workshop attendees will receive one free copy of the 2019-20 Baldrige Excellence Framework 
(choose one version: Business/Nonprofit, Education, or Health Care). 


 Workshop A: Getting Acquainted with Baldrige

Presented by Pattie Skriba, VP Performance Excellence, Advocate Good Samaritan Hospital (retired) and member,
Baldrige Panel of Judges

Workshop B: Intermediate Baldrige:  Moving From Interest to Action

Presented by JoAnn Sternke, Senior Director and Coach, Studer Education and member, Baldrige Panel of Judges

NEW:  Higher Education Summit Leadership for a New Era in Higher Education 1 - 4:00 pm
Facilitated by UW Stout and Chippewa Valley Technical College
and featuring state and national Baldrige higher education recipient organizations

Excellence on Tap Happy Hour 4-5 PM
Nothing is more Midwestern than Happy Hour!  Join us with your favorite beverage, and network with virtual exhibit hall vendors, sponsors, presenters and other attendees!

These unprecedented times have called for agility and resilience in response to the huge shifts in our lives and organizations. Baldrige winners rose to the challenge. Hear their stories.

On Thursday, October 22, the virtual conference will kick off at 7:30 am with a networking in the exhibit hall and will offer a variety of key notes, panels, breakouts and interactive sessions before concluding at 4:30 pm.  Optional networking will be available until 5:00 pm.

Presentations will be live-streamed.  ADDED VALUE: Conference ticket holders will be able to access all presentations following the conference in our digital library.

Opening Keynote Speaker

Leadership Plenary featuring 2019 Baldrige Award Recipients sharing insights on resilience and agility

Networking break and exhibit hall open

Concurrent Session Options (two rounds)
Attendees choose from Baldrige Criteria-based sessions, featured former recipients, and special topic sessions.

Mid-day Keynote Speaker

Concurrent Session Options  (two rounds) 

Attendees choose from featured speakers and special topic sessions.

Networking break and exhibit hall open

Keynote Speaker and Closing


The conference is proudly presented by the Alliance for Performance Excellence in partnership with the Baldrige Performance Excellence Program, and hosted by Michigan Performance Excellence and the Wisconsin Center for Performance Excellence.

2019 Baldrige Award Recipient speakers include leaders from:

Adventist Health White Memorial, Los Angeles, CA (health care)
Center for Organ Recovery and Education (CORE), Pittsburg PA (nonprofit)

City of Germantown, Germantown, TN (nonprofit)

Howard Community College, Columbia MD (education)
Illinois Municipal Retirement Fund, Oak Brook, IL (nonprofit)
Mary Greeley Medical Center, Ames, IA (health care)

Presenters will be sharing their "secret sauce" that drives organizational performance and resilience. Conference topics will focus on leadership, strategic planning, customer focus, measurement, workforce engagement and capability, and operational excellence.  Invited breakout speakers and panelists include:


Communities of Excellence 2026

Davenport University

General Mills

Menlo Innovations
Pewaukee School District
Spencer X Smith

 Studer Education

Tri County Tech

UW Stout
Waukesha County

Walden University

Plus many others


Conference Venue:  The comfort and convenience of your office or living room.  While we are anchored in Milwaukee, we'll be bringing this interactive conference to you via live stream.  Our digital library will give all conference ticket holders  access all conference key note and breakout  presentations following the event.

Find out what's on tap for the 2020 Fall Conference

Join our mailing list to receive updates on registration, breakout sessions and more.

Presented by the Alliance for Performance Excellence in partnership with the Baldrige Performance Excellence Program.