Excellence on Tap is the theme of the 2020 Baldrige Fall Conference. This popular live streamed conference features presentations from national and state Baldrige Award recipients sharing their proven performance management practices and real-world insights of resilience and agility in the face of COVID-19,  in addition to other powerful presenters from healthcare, service, education, government, manufacturing, and small business. Plus we plan to have a little fun as well. A full conference schedule will be released soon. 

These unprecedented times have called for agility and resilience in response to the huge shifts in our lives and organizations. Baldrige winners rose to the challenge. Hear and learn from their stories.

On Thursday, October 22, the virtual conference will kick off at 7:15  am with a networking in the exhibit hall and will offer a variety of key notes, panels, breakouts and interactive sessions before concluding at 4:30 pm.  Optional networking will be available until 5:00 pm.

Presentations will be live-streamed.  ADDED VALUE: Conference ticket holders will be able to access all presentations following the conference in our digital library.

Download a conference agenda 


The conference is proudly presented by the Alliance for Performance Excellence in partnership with the Baldrige Performance Excellence Program, and hosted by Michigan Performance Excellence and the Wisconsin Center for Performance Excellence.

2019 Baldrige Award Recipient speakers include leaders from:

Adventist Health White Memorial, Los Angeles, CA (health care)
Center for Organ Recovery and Education (CORE), Pittsburg PA (nonprofit)

City of Germantown, Germantown, TN (nonprofit)

Howard Community College, Columbia MD (education)
Illinois Municipal Retirement Fund, Oak Brook, IL (nonprofit)
Mary Greeley Medical Center, Ames, IA (health care)

Presenters will be sharing their "secret sauce" that drives organizational performance and resilience. Conference topics will focus on leadership, strategic planning, customer focus, measurement, workforce engagement and capability, and operational excellence.  Invited breakout speakers and panelists include:


AmpliPhi Social Media Strategies/Spencer X Smith

Communities of Excellence 2026

Davenport University
Founders Brewery Co.

General Mills

General Motors/Chevrolet

Menlo Innovations
Pewaukee School District
 Studer Education

Tri County Tech

UW Stout
Waukesha County Government

Walden University

Plus many others

All conference events are central time

Conference Venue:  The comfort and convenience of your office or living room.  While we are anchored in Milwaukee, we'll be bringing this interactive conference to you via live stream.  Our digital library will give all conference ticket holders  access all conference key note and breakout  presentations following the event.